free delivery on all orders over £50

The Deli Dog Box Company

1    Terms and Conditions
1.1    This website is operated by The Deli Dog Box Company. The Deli Dog Box Company offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1.2    Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access thewebsite or use any services.
1.3    Our registered office is 3 Grange Farm Cottages, Gainsborough Road, Gringley on the Hill, Doncaster DN10 4RJ.
1.4    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and conditions.

2    Definitions
2.1    The “Company” means The Deli Dog Box Company;
2.2    “Website” means this website www.thedelidogboxcompany.co.uk;
2.3    “Registered Office” means the registered office of the Company;
2.4    “Terms and Conditions” means theses Terms and Conditions hereinafter referred to as T&C’s;
2.5    “Terms of Service” means our T&C’s;
2.6    “Our Service” means the products and services offered on our website;
2.7    UK means England (including the Scilly Isles and the Isle of Man), Wales, Scotland (including Highlands and Islands) and Northern Ireland;
2.8    “One Off Purchase” means the purchase of any Product not using the subscription service;
2.9    “Postal Service” means The Royal Mail or other similar courier service;
2.10    “ Postal Service Area” means the area covered by the Postal Service and as set out at 2.7 above;
2.11    “Privacy Policy” means our privacy policy and forms part of these T&C’s;
2.12    “User Account” or “Account” means the account set up by the user to purchase products.

3    Acceptance of Our Terms and Conditions
3.1    By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by our T&C’s, including those additional T&C’s and policies referenced herein and/or available by hyperlink. These T&C’s apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
3.2    Your use of our website to include (but not be limited to) viewing, browsing and or purchasing from or via our web site is at all times subject to and in strict adherence of our Terms and Conditions (T&C’s) set out below (including our Privacy Policy). As noted at point 3.1 above, by accessing and or using our website you are agreeing to be bound by our T&C’s. Should you not agree to be bound by our T&C’s you must exit our website immediately.
3.3    Any new features or tools, which are added to, the current website shall also be subject to the T&C’s. You can review the most current version of the T&C’s at any time on this page.
3.4    We reserve the right to change these T&C’s without notice and at our sole discretion. Your use of this website is referable to the current version and when any such changes are made to our T&C’s you agree to be bound by the current version as displayed on the website or notified to you from time to time.

4   Use of Our Website
4.1    All content on this website including (but not limited to) the programming, content and software is our Property. Use of this website is restricted to personal use and or non-commercial use only. You are not permitted to upload, copy, modify, reproduce, reverse engineer or any way harm or remove either programming, software or content from the website (save where permitted by law) without the prior written consent of the Company.
4.2    You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the T&C’s will result in an immediate termination of our Services to you.
4.3    You agree not to use the website for illegal, harmful or immoral purposes. You agree to conduct yourself in an appropriate manner when using the website, and not to offend other users or the Company, its representatives, affiliates or third parties by your actions and or omissions when using the website.
4.4    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
4.5    You are solely responsible for the information contained in your account including (but not limited to) its accuracy and or relevance. Further, you are solely responsible for the confidentiality of your account including but not limited to your password and or personal details and information and for all activity undertaken with regard your account including but not limited to access to your account and or computers or other equipment able to access your account. To this end you agree not to hold the Company liable for any loss or damage that may result from your failure to ensure the confidentiality of your account.
4.6    Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
4.7    You are solely responsible for ensuring your computer systems meet all necessary technical specifications in order to allow you the use of our website and ensuring compatibility with the same.
4.8    We reserve the right to restrict access to all or part of the website to include content, features, services and or areas of the site from users who may or may not be registered with us.
4.9    We endeavour to keep the information contained in our website up to date at all times save for that information contained in user accounts although this may not always be possible.
4.10    We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
4.11    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these T&C’s.
4.12    The information contained in this website is for general information purposes only. We have no liability whatsoever arising from or relating to your use of this information.

5    Availability of Website
5.1    We aim to provide fault free website offering a 24 hour access to all services. However, this may not always be possible and therefore we make no promises as to the availability of the website of the services thereon.
5.2    We may need to restrict access to the web site for repairs and or maintenance reasons amongst others. We will endeavour to give notice of any such planned repairs or works but cannot promise to do so in all cases.

6    Intellectual Property
6.1    We are the owner or the licensee of all intellectual property rights in our website, whether registered or unregistered, and in the material published on it. Copyright laws protect these works and materials and all such rights are reserved. Nothing in these T&C’s or in the website should be construed as granting any licence or right to use any of our intellectual property displayed on the website. The Company enforces infringements of its Intellectual property rights to the fullest extent permissible by the law.
6.2    The works and or materials together with all other content on this website, may not be copied, distributed, uploaded, posted, republished, decompiled, disassembled, reverse-engineered or transmitted in any way without the prior, written consent of the Company.
6.3    From time to time we may add a link to an external website that we do not control. These external links are for convenience only and do not imply that we endorse the web site and or its contents, policies, products and therefore take no responsibility for the same.
6.4    The company reserves the right to require you to remove a link to our website if we ask you to.

7    Registering an Account
7.1    In order to purchase products from our website on a subscription basis you must first set up and account by completing the registration process on the website. By doing so you confirm the following:
7.1.1    You are UK resident;
7.1.2    You are over the age of 18;
7.1.3    You are an individual and are capable of entering into a legally binding contract and agree to be bound by these T&C’s;
7.1.4    If you are acting on behalf of a company, you are legally able to contractually bind that Company.
7.2    In addition to 7.1 above when making a one off purchase from the website you will need to provide the following information:
7.2.1    Your full name;
7.2.2    A valid current email address;
7.2.3    Your delivery address;
7.2.4    Your payment details.
7.3    You warrant that all of the information you provide us when joining or purchasing from our website is true and accurate to the best of your knowledge and belief. You are solely responsible for ensuring the information in your account or which you provide to purchase products are correct, updated regularly and that you make any changes necessary to maintain the accuracy of the information.
7.4    You are responsible for any and all activities and purchases that occur under your account. If you suspect that anyone has obtained access to your account or you otherwise become aware of unauthorised activity or other security breach you must contact us immediately.
7.5    We may refuse or terminate a user account at any time for whatever reason at our sole discretion.

8    One Off Purchase
8.1    Your submission of an order amounts to an offer to purchase. Once you have made the offer to purchase you cannot cancel your order save for as contained in these T&C’s.
8.2    We accept the order once you receive the confirmation of order from us. If you do not receive this confirmation of order, we have not accepted the order.
8.3    We retain the right to decline any offer to purchase for any reason.

9    Payment and Promotions
9.1    The price of our products is stated on our website and may vary from time to time. Prices stated include VAT where applicable.
9.2    We may offer a discount to the price of our product and/or delivery from time to time in the form of vouchers, coupons, and promotion codes. We retain the right to limit the use of these discounts to a limited number of purchases and to limit the amount of time that these discounts are available. We retain the right to termintate any discount at any time and to decline the use of any discount for any reason.

10    Delivery and Returns
10.1    Our products can be delivered to anywhere in the UK;
10.2    We do not deliver to PO Boxes or BFPO Boxes;
10.3    We do not deliver outside of the UK;
10.4    All Products are sent by Royal Mail and/or other similar courier services;
10.5    We do not obtain proof of delivery.
10.6    Your order may be delayed for any number of reasons such as;
10.6.1    Your delivery address or location;
10.6.2    The time of day or night you make your selection and order;
10.6.3    Stock levels;
10.6.4    Circumstances affecting the Postal Service.
10.7    You agree not to hold us responsible for delays to the delivery of your products outside of our control.
10.8    We reserve the right to use an alternative method of delivery at our sole discretion.
10.9    If you are not in when the Postal Service tries to deliver you products they should leave a card with information about re-delivery or collection.
10.10    Please contact the Postal Service if you have received a card regarding missed delivery. It is your responsibility to arrange receipt of your products.
10.11    Where you have followed the process of re-delivery above and/or have been unable to locate your box and provided you have reported to us online within five days of the expected date of delivery, we will, in the first instance (following ten business days from the last date the box could be expected to have been delivered) credit you with fifty percent of the box or product on the basis that it may still turn up. If after a further 10 business days after the expiration of the initial ten business days the box has not been delivered a further fifty percent credit shall be credited to your account.
10.12    We may cancel any order for our products if in our sole discretion and or opinion we believe the Postal Service in your area is too unreliable.
10.13    Should you be unhappy with any or the Products you receive from us please contact us immediately via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. We retain the right to request any faulty or damaged goods be returned to us by recorded delivery, which will be refunded, on receipt of a valid postal receipt. Once the products are inspected by us, if we agree the fault, a full refund for the goods will be credited to you. Nothing in this section affects your statutory rights.
10.14    Should you place multiple orders for our Products as a One Off Purchase we cannot guarantee all of the Products will arrive at the same time and they may be subject to delays outside of our control.

11    Cancellation
11.1    You can cancel the purchase of any Products prior to us taking payment for the Products.
11.2    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
11.3    We further reserve the right to terminate or restrict the use our service for any reason whatsoever.

12    Privacy Policy - see please see our Privacy Policy

13    Limitations on Liability
13.1    Nothing in these T&C’s (including but not limited to this point 14) seeks to limit our liability for:
13.1.1    Fraud or fraudulent misrepresentation;
13.1.2    Death or personal injury caused by our negligence;
13.1.3    Breach of any obligations implied by s12 of the Sale of Goods act 1979 or s2 of the Supply of goods and Services Act 1982;
13.1.4    Part 1 Consumer Protection Act 1987;
13.1.5    Any other liability that may not be limited or excluded by law.

13    Statutory Rights
13.1    None of the T&C’s affect your statutory rights.
13.2    Subject to point 13.1 above, you shall at no time hold the Company, its officers or employs liable for any business losses whatsoever howsoever arising.
13.3    Any liability as to losses you may suffer shall be strictly limited to purchase price of the Products and to losses that were foreseeable. Foreseeable means those losses foreseeable by you and us at the time we accepted your order.

14    Applicable Law
14.1    These T&C’s are governed by the laws England and wales and shall be enforced and construed in accordance with the same.
14.2    In the event of a dispute, in relation to these T&C’s or any issue arising out of the use of the website or products and or services we provide are subject to the non exclusive jurisdiction of the courts of England and wales.

15    Assignment
15.1    You agree we may assign any of our rights and or transfer, sub contract or delegate any or all of our obligations under these T&C’s. These T&C’s are personal to you and you may not assign any of your rights and or transfer, sub contract or delegate any or all of your obligations under these T&C’s

16    Non-Transferability of Accounts
16.1    Accounts created for use on this website are non-transferable and therefore may not be sold traded or in any other way used or utilised by any other or company.

17    No Waiver
17.1 Any failure or delay by us to exercise or enforce any right available to us under these T&C’s shall not constitute a waiver of that right or any other rights under these T&C’s

18    Force Majour
18.1    You will not hold us liable for any lack of performance, or unavailability of this website, or any services provided by the website or for any failure by us to comply with these T&C’s where the cause of the same is reasonably beyond our control.

19    Third Party Rights
19.1    Nothing in these T&C’s confers any third party rights or benefits as per the provisions of the Contracts (Rights of Third Parties) Act 1999.

20    Entire Agreement
20.1    These T&C’s and any other documents or policies specifically referred to in them form the entire agreement between us.

Version 1.0 - 19th March 2021